1. Overview

This Refund Policy explains how cancellations, renewals, and refund requests work for paid weaveleads subscriptions and other paid services.

Nothing in this policy limits any mandatory consumer rights that may apply under local law or the terms of the payment provider or merchant of record used at checkout.

2. Subscription Renewals

• Paid plans renew automatically unless cancelled before the next renewal date.
• The checkout flow or billing portal shows the price, billing period, applicable taxes, and renewal timing before purchase.
• You are responsible for reviewing your plan, renewal date, usage limits, and billing details before completing checkout.

3. Cancellation

• You may cancel your subscription from the billing portal or by contacting support@weaveleads.app.
• Cancellation stops future renewals but does not automatically refund the current billing period.
• After cancellation, paid access normally continues until the end of the already-paid billing period unless otherwise stated by the payment provider.

4. General Refund Rule

Because weaveleads provides digital software access, subscriptions and paid digital services are generally non-refundable once access has been provided, except where required by law or where we approve a refund under this policy.

If a refund is approved, access to the refunded paid plan or feature may be downgraded, suspended, or ended.

5. When Refunds May Be Approved

• Duplicate charges or accidental duplicate purchases.
• Verified billing errors, incorrect plan charges, or tax/payment mistakes that should be corrected.
• A material technical issue that prevents access to the paid service and cannot be resolved within a reasonable time after you contact support.
• Discretionary refund requests reviewed case by case, especially when submitted within 14 days of the transaction date and usage has been limited.

6. When Refunds May Be Declined

• A subscription was used normally during the paid period.
• You forgot to cancel before renewal after receiving access to the service.
• The request relates to usage already consumed, generated outputs, exported data, or other delivered digital value.
• There is evidence of fraud, abuse, chargeback misuse, or repeated refund requests.

7. How To Request A Refund

To request a refund, contact support@weaveleads.app with the account email, transaction date, reason for the request, and any relevant receipt or order ID.

If your purchase was processed by a merchant of record such as Paddle, you may also use the receipt, buyer support, or billing portal links provided by that payment provider.

Approved refunds are normally returned to the original payment method where possible. Processing times may depend on the payment provider, bank, card network, or local payment method.

8. Chargebacks And Payment Disputes

Please contact us before opening a chargeback or payment dispute so we can investigate and try to resolve the issue quickly.

If a chargeback, payment reversal, or fraud dispute is opened, paid access may be suspended while the matter is reviewed.

9. Changes To This Policy

We may update this Refund Policy from time to time. The version published at the time of your transaction applies unless a later version gives you additional rights or applicable law requires otherwise.